Refund policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unused, undamaged, and complete with all original parts, accessories, and packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at . If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Who pays for return shipping
- If your item arrives defective, damaged, or you received the wrong item, we cover the return or replacement at no cost to you — just contact us right away.
- For change-of-mind or non-defective returns, you're responsible for return shipping and a restocking fee. Because this is a large, heavy item, return freight is significant, so your refund will be reduced by these costs.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate it and make it right.
Exchanges
The fastest way to get what you want is to return the item you have (once the return is accepted) and place a new order — or contact us and we'll help arrange it.
Non-returnable items
We can't accept returns on sale items, gift cards, or items that have been used, damaged, or are missing their original parts or packaging. If you're unsure about your item, just ask.
European Union 14-day cooling-off period
If your order ships into the EU, you may cancel or return within 14 days for any reason, without justification. The item must be in the same condition you received it — unused and complete with all original parts and packaging — with your receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return and let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days (your bank or card issuer may need extra time to post it). If more than 15 business days have passed since approval, contact us at .
You can always reach us with any return question at .